Presentkort

Your order is shipped within 1 week after your order. All orders ship from Sweden 🇸🇪
When you buy a wood case, we prepare it for engraving and finalization of the product, which is done 1-2 times per week. After the engraving process your case is shipped out within 1 working day.

Normal delivery times: 

• Sweden: 4-8 working days 
• Norway: 5-12 working days
• Finland & Denmark: 5-12 working days  
• Europe: 6-14 working days 
• Outside of Europe: 6-14 working days

If you haven't received your product within 14 working days (orders within Europe, including Scandinavia) or 19days (orders outside of Europe) We will help you out further to make sure you get the product!

Shipping days is counted as regular workdays. We are working very hard to sustain fast shipping because we know how much you appreciate it!

Contact us at hello(@)northones.com if you have any problems at all and we'll be happy to help

Where is my order delivered?

Our delivery boxes are made to normally fit in the mailbox, but sometimes you'll might have to pick it up at a post office! If you buy a traceable package service it can be either delivered directly at your door or at nearest pickup location!

How is it shipped?

Depending on what country you buy to and with what service, we will use the appropriate shipping company, but in most cases your order is shipped with PostNord, who then hands it over to your country's  local post service to deliver to you! This is used normally for both traceable and standard shipping option!

Packaging

When it comes to the packaging, we are pleased not to use any unnecessary plastic. 99.9% of our packaging is plastic-free. The delivery note is printed on craft paper. The product is packed in cardboard. In the cases where we need to use tape, tape made from kraft paper and potato starch or from silicone-free paper with natural rubber is used.

Do you not want a delivery note or product box included in the delivery? - write "no delivery note" or "no product box" in the comments when you place your order! The product box helps protect your case even if we also use an outer box, but it is possible to remove it, we still take responsibility for any shipping damages!

Regrets and Exchanges

Do you want to change or return your product? 
No worries! There are many different models and we understand that it can get mixed up!

Regret

All you need to do is return the product to us within 90 days and we will refund you once we get it and checked it quickly! 

How to return your product:

1. Package your return
2. Add your order number (or order note) in the return 
3. Send the product to the return address

Return address:
North Ones RS
Soderbyvagen 13
19560 Arlandastad
Sweden

Exchange

Return the product as above!
If you prefer a new product, you can place an order for the new one right away!
We will refund you when we get the product back! You can also email us if need help to get the right product!

In order to make your purchase a little bit more important, we do not offer pre-paid returns. If you have any uncertainties before ordering - please contact us and we'll help you out!  If the online-chat is not available, please email us at hello(@)northones.com 

Since our packages are usually small and light, postage stamps is normally the most price-worthy option, if you do not want it to be traceable. Your local post-office can help you to get either the right number of stamps, or a traceable return!

Reclaim

If there is anything wrong with your product, please let us know at hello(@)northones.com, and we will help you with either a new product or money back

Customs & TAX/VAT

All products ship from Sweden
If you are shopping from:

• European Union Member State (EU)
  Germany, France, Italy, Spain e.g. 
  Your country's local VAT rate is added to the product price already, and there will be no extra costs or custom fees
  
  
• Norway
  Norwegian MVA is added to the product price already, and there will be no extra costs or custom fees
   
  
• European - non-EU member States
  UK, Switzerland, Iceland e.g. 
  The Price is displayed excluding VAT and your order price will be excluding VAT.
  When importing it to your country, you might be charged a customs fee depending on the country you are importing to and the total order amount. Please check with your customs to learn about your fees. In many countries the product price is lower than the country's threshold for customs
  
  
• Orders outside of Europe
  US, Canada, Australia e.g.
  The Price is displayed excluding Tax and your order price will be excluding Tax.
  When importing it to your country, you might be charged a customs fee depending on the country you are importing to and the total order amount. Please check with your customs to learn about your fees. In many countries the product price is lower than the country's threshold for customs